Refund Policy
Effective Date: July 18, 2025
At Haggai Surgical, we are committed to ensuring customer satisfaction. If you are not fully satisfied with your purchase, please review our refund policy below.
1. Eligibility for Refunds
You may be eligible for a refund if:
The item was received damaged, defective, or incorrect
You return the product within 7 days of delivery
The item is unused, unopened, and in its original packaging
You provide proof of purchase (invoice or order confirmation)
Non-Refundable Items:
Opened or used products
Items marked as final sale or non-returnable
Sterile or disposable dental items (for hygiene reasons)
Customized or bulk special orders (unless defective)
2. How to Request a Refund
To request a refund:
Contact us at haggaisurgical@gmail.com , haggaisurgicalinternational@gmail.com within 7 days of delivery
Provide your order number, reason for refund, and supporting photos (if applicable)
Our support team will guide you through the return and refund process
3. Refund Process
Once your returned item is received and inspected, we will notify you of the approval or rejection of your refund.
If approved:
Refunds will be issued to your original payment method
Please allow 5–7 business days for the refund to appear in your account
If rejected:
The item will be returned to you, and no refund will be issued
4. Shipping Costs
Original shipping fees are non-refundable unless the item was incorrect or defective
Return shipping costs are the customer’s responsibility, except in cases of error or defect on our part
5. Late or Missing Refunds
If you haven’t received a refund:
First, check your bank or payment provider
Then contact your credit card company or bank—it may take some time before your refund is officially posted
If you’ve done all this and still haven’t received your refund, contact us at [Insert Email Address]
6. Contact Us
For questions or concerns regarding refunds:
📧 Email: haggaisurgical@gmail.com , haggaisurgicalinternational@gmail.com
📞 Phone: +923246042419, +923246042453
🌐 Website: https://haggaisurgical.com/
📍Address: P.O Saddar Cantt Dhalay 51310 Sialkot Punjab Pakistan.
